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For Delivery Delays inquiries, please contact your Local Post Office immediately.
United States:
You may directly contact your Local Post Office ( USPS ) for more information about the package and schedule of delivery.
PLEASE READ: What is Dispatch from Sorting Center indicated in USPS? it means that the package left China and being transported to United States and it will be updated in the EMS and USPS website as soon as the package arrived in your Country. Estimated time to receive the guitar is 20 – 30 Business days after it was dispatch. Please be patient because we do not have Full Control over the Shipping Companies and contact your local post office if you have further queries.
Expect a delivery delays due to bulk packages piled up in US Government Customs and USPS - Time frame: 15 - 30 WORKING DAYS to receive the packages after dispatch. All of our packages are insured. USA GOVERNMENT CUSTOMS has been very slow in releasing the packages so please be patient because we do not have full control over the USA Government Customs.
Track directly with the following logistic partner's website:
EMS Shipping Company and USPS ( UNITED STATES POSTAL SERVICE ) Advisory for COVID19 Shipment Updates, click here:
https://thetopguitars.com/covid-19-shipment-updates.html
United Kingdom:
You may call the Parcel Force directly for more information about the delivery schedule of your package and signature is required upon delivery to ensure that your guitar is safe and in best condition.
You can visit the Parcel Force website at http://www.parcelforce.com/contact-us or call Customer Service team on 03448 00 44 66 - Customer Service Advisors are available 8.00am - 7.00pm Monday to Friday, 8.30am - 5.00pm on Saturday and 9.00am - 5.00pm on Sunday, excluding UK Public and Bank Holidays.
Sometimes your package status might take up to 7 days to be updated on our logistic partner's website.
Track it directly with the following logistic partner's website:
EMS Shipping Company Advisory for COVID19 Shipment Updates, click here:
https://thetopguitars.com/covid-19-shipment-updates.html
https://www.ems.com.cn/english.html
Other Countries:
Sometimes your package status might take up to 7 days to be updated on our logistic partner's website.
Track directly with the following logistic partner's website:
EMS Shipping Company Advisory for COVID19 Shipment Updates, click here:
https://thetopguitars.com/covid-19-shipment-updates.html
https://www.ems.com.cn/english.html
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To all our Valued Customers:
EMS Shipping Company and USPS ( UNITED STATES POSTAL SERVICE ) Advisory: https://www.linns.com/news/us-stamps-postal-history/international-mail-disruptions-multiply-with-covid-19-impact
Last March 20, 2020, United States Border Services Agency and United States Federal Aviation Authority have stopped accepting International shipment temporarily since New York and California is currently lockdown in order to avoid swarm infection and as a precautionary measure. This is the cause of the delay since the port of debarkation for EMS Shipping Company/USPS is in JFKI John F Kenndy International Airport USA and ISC SAN FRANCISCO USA and several states are on lockdown as mandated strictly by the United States Government and that includes USPS Shipping Company and several Government Offices. Temporarily, all International flights are canceled in United States and will resume the shipment operations on April 30, 2020. EMS Shipping Company will accept packages for shipment on April 28, 2020 - Our customers shall expect to receive the EMS/USPS tracking Number on April 28, 2020.
President Donald Trump declared that New York and California will resume the business operations effective April 30, 2020.
For packages that are still in transit or ongoing shipment, please be advised that as soon as the package arrived in the United States, it will be stored in USPS Warehouse facility since the United States Border Services Agency and USPS is currently on lockdown as declared by President Donald Trump and business operations will resume on April 30, 2020, and then the package will be checked by the United States Border Services Agency once an item clears all regulatory processes, it is handed over to United States Postal Services ( USPS ) for delivery. As soon as the business operations resume in New York and California - these 2 states are the port of debarkation of EMS Shipping Company and it will resume effective April 30, 2020, as declared by President Donald Trump then that is the time that you can expect that tracking number will be updated timely in both EMS and USPS website. You can expect a timely update on USPS website as soon as New York and California have resumed the business operations on April 30, 2020. We will closely monitor the shipment and we will update you.
For packages that were returned because your state is still on lockdown, please do not worry because once we received the package, we will reship it immediately as soon as the lockdown has been lifted in your state. We will closely monitor all of our shipment and you will be notified via email with the updated tracking number.
We asked our valued customers to bear with us most especially for orders that were already shipped since this global pandemic crisis and lockdown of each country is beyond our control but we assured you that all of the packages will be delivered as soon as the lockdown has been lifted/removed then the shipment process will be back to normal and there is nothing to worry since all of our packages are insured
Normally, if there is no locked down in New York and California, the shipment is very fast it took only 10-15 days but this March the delay was caused by the issue of Covid-19 and lots of flights were canceled, the shipments will take longer than before. We also do not want this to happen, but we cannot control it.
In light of this Covid19 pandemic and to give you peace of mind, all of our packages are insured for full refund or product replacement in order to protect our valued customers. And also, signature is required upon delivery. We uphold our integrity and protect our good reputation to our Banking Partners as we have been in the business for more than 20 years.
We deeply apologize for the delays because of the current situation which we do not have full control and the reason why their is delayed.
We hope you and your family stay healthy, and we greatly appreciate your patience and kind understanding during these unprecedented times.
This also applies to other Countries: Canada, Australia, Korea, Japan, and European Countries.
Anthony Spencer
Fulfillment Department Manager
Darius Scheider
Custom Shop Marcus Miller Bass
www.dariusscheidermusic.com www.talkingstrings.com
Dr. E C Fulcher
Ordered 15 Personalized Guitars
Dr. E C Fulcher - Ordered 15 Personalized... by thetopguitar
"I have purchased 15 personalized guitars from the top guitar custom shop. All the guitars have met or exceeded my expectations. Great workmanship and quality work. An exceptional group of people to work with. They are ready to answer your questions or concerns. The one time i had a concern about a guitar they responded immediately and handled the situation more than i expected. I highly recommend this company!" Dr E C Fulcher Jr - Abingdon, Maryland USA.
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