All of our guitars and basses are insured. If the guitar was broken during the shipment, please send us an email immediately with the photos of the guitar ( full view - front and back ) at firstname.lastname@example.org because we will send you a replacement and brandnew guitar for FREE with exact specs as you have ordered and no need to send back the damaged guitar. And also, if the guitar was damaged in anyway, we will pay for the repair cost from your Local Guitar Shop and send us the official receipt from your Local Guitar Shop and we will issue a refund via PayPal immediately. If there is damaged with the guitar parts or hardware please notify us immediately and we will send you a replacement hardware and parts for FREE. We care for our valued customers like you so please contact us first if you have any problems because we will help you. Rest assured.
NEVER DISMANTLE NOR EXPERIMENT THE GUITAR IN ANYWAYS POSSIBLE BECAUSE YOU MIGHT DAMAGE THE GUITAR SINCE YOU DO NOT HAVE APPROPRIATE GUITAR TOOLS, TECHNIQUES AND KNOWLEDGE.
What is your return and warranty policy?
All of our guitars was insured by EMS Shipping Company. If in case there is a lost shipment, EMS Shipping Company will be providing $100 Refund to you plus we will make a brandnew guitar and ship it to you at no additional cost. We have not encountered any lost or missing packages based on our experience. We monitor your shipment to ensure that you will receive your package safely. Your patience and kind considerations is greatly appreciated since we do not have full control over the shipment that might hinder the shipping speed and delivery.
All The Top Guitars instruments carry a warranty against defects in materials and workmanship to the original owner from the date of purchase. If your guitar shows up with a broken or defective part, don’t sweat it! We will make it right. If for any reason you are dissatisfied with anything you have purchased from us, we want to hear about it. Tell us what the problem is and how we can fix it. Our policy is to make our customers happy.
We have a hassle free return policy and offer full refunds on the instrument as long as we receive it back in good condition.
For full Shipping and Return Policy, visit here: http://thetopguitars.com/terms-and-conditions.html
* 7 days to report minor issues on the guitar after you received/delivered due to shipping damage. After 7 days customer is responsible for all the guitar repairs and adjustments. Please have it check in the nearest Local Guitar Shop and let us know the estimate of the guitar adjustments and repairs and we will reimburse and pay for the repair cost in good faith. Just send us the estimate and official receipt from your Local Guitar Shop at email@example.com
* 7 days warranty after you receive the item. If your guitar shows up with a broken or defective part, don’t sweat it! We will make it right. If for any reason you are dissatisfied with anything you have purchased from us, we want to hear about it. Tell us what the problem is and how we can fix it as soon as you receive the guitar. Our policy is to make our customers happy.
* You void the warranty, if you received the guitar in perfect condition and then you damaged it due to improper use and modifications of body parts of the guitar and it is your responsibility to have it fix in your nearest Local Guitar Shop.
* If the package was delivered in your home address and someone stole it, then you have 7 days to secure all the documents requested by the shipping company so that we can file an insurance claim and we can create a brandnew guitar for you for FREE.
NOTE: It is a standard protocol of the Company to take pictures and video of the guitar for documentation prior to shipment and for security purposes to make sure the guitar is in perfect condition.
Customer Reviews and Social Media Accounts:
Customer Reviews and Testimonials: https://thetopguitars.com/index.php?route=product/testimonial
"I have purchased 15 personalized guitars from the top guitar custom shop. All the guitars have met or exceeded my expectations. Great workmanship and quality work. An exceptional group of people to work with. They are ready to answer your questions or concerns. The one time i had a concern about a guitar they responded immediately and handled the situation more than i expected. I highly recommend this company!" Dr E C Fulcher Jr - Abingdon, Maryland USA.