Thanks for visiting our website! We fully respect your right to privacy and the need for you to have control of your personal information. We want to make this site function at a level that best serves your needs. In certain areas of this site, we may ask you may to provide personal information to receive a catalog, make a purchase, enter a contest, or subscribe to a newsletter.
We will use this information to keep you informed of things that are of interest to you and to process your transactions. If you make a purchase online, we will only use your credit card number to process your payment – we will not use it for any other reason and we will keep it secure and encrypted. If you have provided us with demographic information, we will not share it with anyone who is not bound to keep it confidential.
We never sell or rent our e-mail lists or mailing lists to anyone, for any reason, except for other The Top Guitars companies. Occasionally we may collaborate with one of our vendors to provide you with information about a new product, and a special sale.
What follows are the details of how we collect, use, and protect the information we receive in the course of your use of the The Top Guitars website. The following details are covered:
Contacting Us with Questions or Concerns
Please e-mail us or contact us at
firstname.lastname@example.org or email@example.com
When you visit our website and browse our pages, you don’t have to give us any personal information. We may gather anonymous data about browsing patterns and use of the website, but unless you tell us who you are, you will remain anonymous.
How We Use Information
We use the information you provide for the following purposes:
To validate accounts, sales transactions and addresses, and to prevent fraud.
To personalize your shopping experience.
To tell you about your purchase, account information, or customer service needs.
To tell you about products, services, and events, that may be of interest to you (if you do not wish to receive this information, our e-mails provide you with a method to opt out of the e-mail list, and you can send us a note to take you off our postal mailing list.).
To improve our service.
To administer contests, promotions, surveys or other website features.
To place advertising across the internet and sometimes on this site.
We do not sell or rent our e-mail lists or mailing lists to unaffiliated third parties, and we strive to keep your information private. However, we may transfer information to (1) the preferred service providers we use to perform certain functions such as credit card processing, shipping, data management and analysis, contest management and similar functions. We also collect and provide anonymous information about visits to our website and interactions with our products and services to third party service providers who use it to help us target advertising, but we never provide your personal information in this context. We also reserve the right to disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted and sent to our credit card processors. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
We do not knowingly collect personal information from children under 13.
Unsubscribing or Changing Your Information
We don’t want to bother you with unwanted e-mail or other mailings. To unsubscribe from our e-mail list, just follow the instructions in any e-mail we send you.
To change your information, click here to go to “my account”, log in and click on the information you wish to change. As we don’t store your credit card account number, there is no need to delete or change it on our system.
"I have purchased 15 personalized guitars from the top guitar custom shop. All the guitars have met or exceeded my expectations. Great workmanship and quality work. An exceptional group of people to work with. They are ready to answer your questions or concerns. The one time i had a concern about a guitar they responded immediately and handled the situation more than i expected. I highly recommend this company!" Dr E C Fulcher Jr - Abingdon, Maryland USA.