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Custom Shop Guitar Catalog

FAQ

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Custom Shop Guitars

How long is the Production Time of the Custom Shop Guitar?

Our production/assemble time frame: 20 - 25 working days since our professional Control Team and Supervisor Engineer will ensure that your ordered guitar is top notch considering the fact that this guitar is intricate to assemble and they check very carefully every detail such as the finish, fret work, pickups, strings. And also, they will test the sound quality. We do not rush up the process of manufacturing your guitar since we would like to deliver to you best quality performance.

What Does Custom Shop Guitar means?

Do you know what does custom shop means? Like custom shop cars and motorcycle, furniture. With Top Guitars it pertains to woodworking, most of us would define a custom shop as one dealing with made-to-order goods with certain specifications. Someone comes into my realm with a certain vision. That vision may be on a set of architectural prints or still locked in their brain waiting for extraction. In either case, it’s a vision or plan that they have, not me.

A good custom shop will have insight based on their experience that will help make the project better. That’s part of being custom — making concepts a reality. But there is more to running a custom shop than simply having the ability and experience to create someone’s dream. Figuring out what that is requires a little digging. The concept is buried in first understanding the other meanings of the word custom. Although “made-to-order” is a correct characterization where you can personalized the headtsock with your name or initials and you can CUSTOMIZE YOUR GUITAR: Mahogany, Alder, Maple, Bass Wood, Right/Left handed guitar, Body colour, Neck profile, No dots on fretboard and Fret size.Our Custom Shop Guitars referred to in this site as drawing "inspiration" from the major guitar brands and any reference to custom shop brand names or "Inspired by" are made strictly for comparison purposes only.

How Often Email Updates is Sent During the Production?

You will receive an email updates regularly and until the guitar is finish. And also, updates are usually sent after 12-15 days the order was placed because in between those days we are working on the body preparation that includes the structuring, filing, drying process of the wood and painting.

Where should I indicate my specifications request upon placing an order?

You may indicate in the Requirements Field Box. For example:

Left/right handed

Body color: white, black, red, green, blue

Fretboard: rosewood or ebony

Inlays: dot, sharktooth, birds, tree of life, or stars.

Headstock logo name.

What kind of Pickups and Machine Heads do you use?

We mostly upgrade our Custom Guitars with Authorized Wilkinson Pickups, Authorized Grover Machine Heads and Authorized Floyd Rose Tremolo if applicable.

Where Does the Products come from?

Korea Custom Shop Guitars and Basses - Assembled in RPC; Electronic Components and Wood are imported from Japan and Korea to ensure the best quality performance

USA Custom Shop Guitars - Assembled in Tampa, Florida

Authorized USA Brand Guitars - From USA Manufacturer

Authorized Cecilio Musical Instruments - From USA Manufacturer ( Los Angeles, California )

Fret Buzz or Bow Neck?

Our professional guitar technicians inspect each instrument by hand, then perform a full, and precision setup. All brand new guitars need proper setup after shipment to suit your personal preference that would strongly correlate to your playing style. Truss rod adjustments are made to alter the straightness (flatness) of the neck. Truss rods often require adjusting when temperature and humidity change the amount of bow in the neck. Weather, specifically temperature and humidity, may have a dramatic impact on the way your instrument plays. All instrument woods expand and contract with seasonal actuations in temperature and humidity, and naturally, string height and playing action are affected. The neck needs a simple truss rod adjustment to correct any problems like fret buzz and bow neck which can be easily done by guitar experts. And also, you may adjust the bar of bridge. Please be advised that guitar necks are crafted from wood, and they will sometimes shift during shipping and as the temperature/humidity/elevation changes. An important part of maintaining your guitar is knowing how to adjust the truss rod. When a guitar experiences temperature and humidity swings, such as when seasons change, it can develop a slight bow in the neck that results in a guitar that plays buzzy or is suddenly much harder to fret. If this situation occurs, you can often correct the problem simply by tightening or loosening the truss rod. You may bring your brand new guitar in your Local Guitar Shop for proper setup and adjustment of the truss rod.

Guitar Setup

The instruments have been set up at the factory. However, time, temperature, and transportation are a few of the many things that can cause a guitar to go out of "intonation". We recommend that you get your new guitar set up by a qualified luthier upon delivery. We recommend taking it to a qualified guitar tech for a set up. They will adjust the neck and bridge to take out the buzzing. We ensure that before shipment there is no evident of fret buzz before shipment and the guitar plays beautifully since our professional guitar technicians inspect each instrument by hand, then perform a full, and precision setup. All brand new guitars need proper setup after shipment to suit your personal preference that would strongly correlate to your playing style. We believe that your Local Guitar Shop can properly and safely adjust the truss rod and setup the guitar correctly for issues of fret buzz and bow neck. Truss rod adjustments are made to alter the straightness (flatness) of the neck. Truss rods often require adjusting when temperature and humidity change the amount of bow in the neck. Weather, specifically temperature and humidity, may have a dramatic impact on the way your instrument plays. All instrument woods expand and contract with seasonal actuations in temperature and humidity, and naturally, string height and playing action are affected. The neck needs a simple truss rod adjustment to correct any problems like fret buzz and bow neck which can be easily done by guitar experts. And also, you may adjust the bar of bridge. Please be advised that guitar necks are crafted from wood, and they will sometimes shift during shipping and as the temperature/humidity/elevation changes. An important part of maintaining your guitar is knowing how to adjust the truss rod. When a guitar experiences temperature and humidity swings, such as when seasons change, it can develop a slight bow in the neck that results in a guitar that plays buzzy or is suddenly much harder to fret. If this situation occurs, you can often correct the problem simply by tightening or loosening the truss rod.

Do you have Customer Testimonials?

Check our satisfied customers that includes singers, band members and professional guitarist, click here

Darius Scheider ( www.talkingstrings.comwww.dariusscheidermusic.com ) - Checkout his Youtube video with our Custom Bass, click here

Where is your Custom Shop Guitars Gallery Sample?

Check out our Personalized Custom Guitars which we have created for our customers, click here

Why are the prices so affordable?

We build all our guitars from scratch at our own factory overseas. We sell all our guitars directly to you (the end user). This means you get factory-direct pricing because there are no 3rd party guitar manufacturers, distributors, dealers, or other middlemen between you and us.

What is the guitar made of?

The Top Guitars bodies, necks and fingerboards are all handcrafted from premium tone woods.

Body woods include Alder, Ash, Basswood, Mahogany, various figured Maples, and some other exotic woods.

Neck woods include Maple, Mahogany and some other exotic woods.

Fingerboard woods include Maple, Rosewood, Ebony, and some other exotic woods.

How much set up and adjustment do I have to do when I get my guitar?

All you need are very basic mechanical skills. Your guitar will come 100% assembled and set up in the box. All you will have to do is tune the guitar and possibly make a truss rod adjustment using the truss rod wrench provided.

What tools will I need in order to maintain/adjust my guitar?

You should be able to perform all adjustments with just a number 1 and 2 philips screwdriver, a flat head screwdriver, and various allen wrenches (we provide allen wrenches).

What scale length should I get?

The Top Guitars offers various scale lengths. You should choose your scale length based on the tuning you plan to use on your instrument.
For guitar, you should choose a relatively shorter scale length (24.75" to 25.50") if you plan to tune your guitar to EADGBE, or something similar. You should choose a relatively longer scale length (25.50" and above) if you plan to down tune - for example, BEADF#B - or something similar.

How much do your guitars weigh?

Fully assembled, our guitars weigh 6.5 lbs to 9 lbs. This varies slightly depending on the wood type, the components and the size of the body/headstock.

Order & Delivery

How Long Does Delivery Take?

For United Kingdom: 5 – 7 Business days from China to United Kingdom. United Kingdom Customs will usually hold the package for 5 – 10 Business days. Estimated time to receive the guitar is 12 – 15 Business days after dispatch. For Delivery Delays inquiries, please contact your Local Post Office immediately. You may track your package via http://www.parcelforce.com

For United States: 5 – 7 Business days from China to United States. United States Customs will usually hold the package for 5 – 10 Business days. Estimated time to receive the guitar is 12 – 15 Business days after dispatch. For Delivery Delays inquiries, please contact your Local Post Office immediately. You may track your package http://www.usps.com

For Other Countries: 10 - 12 Business days from China to Country of Destination. Government Customs will usually hold the package for 10 – 12 Business days. Estimated time to receive the guitar is 15-20 Business days after dispatch. For Delivery Delays inquiries, please contact your Local Post Office immediately.

How much is the Shipping?

Europe: $115 USD

USA: $115 USD

Asia: $115 USD

Other Countries: $115 USD

Just add items to your basket and click on the checkout button. We will calculate and display a guaranteed order total in your preferred currency. All of these factors are based specifically on the country that we will ship your product to. We appreciate your business and please know that our goal is to bring quality musical products to your country at the best available prices.

What is the Carrier to deliver the items?

We ship our guitars through EMS International Worldwide Express Mail Service and SF Express. Very Fast and Reliable Carrier in China. Signature is required upon delivery to ensure safety of the package. For United States, once it reaches your country it will be delivered via USPS. For Unites Kingdom, once it reached your country it will be delivered via Parcel Force.

International Door to Door Express Delivery Service - Signature is required upon delivery to ensure safety of the package.

Customs Fee and International Orders

We indicate and report to EMS Worldwide Express mail service and SF Express that the guitar is sent with a lower declared value than the purchased price and as a gift so that there will be a possible exemption on custom clearance fees, taxes or you may need to pay a little amount but it is necessary, or the custom will open the package and revalue the guitar. Based on our experience, the custom fees in the Europe, USA, Canada, Australia and Asia are very minimal since we declared the guitar as a gift and lower purchased price in order to lessen the custom fees or even possible exemption and we have not received complaints from our valued customers regarding custom fees, taxes and tariffs.

Order Status and Tracking

Once your order has been shipped, we will be providing you with the tracking number so you can conveniently monitor the shipments progress on EMS Worldwide Express Mail Service and SF EXpress website. Delivery Time: 7-10 Working Days. And also, you may track it directly in your Local Post Office website like USPS.com (USA) and Parcelforce.com (UK). For delivery delays contact directly your local post office.

International Door to Door Express Delivery Service - Signature is required upon delivery to ensure safety of the package.

What Countries do you Ship to?

We do ship worldwide including USA, Europe, Canada, Australia, South America, North America and Asia.

How do I cancel an order?

Cancellation of the order must be done within 24 - 72 hrs after placing an order because after 72 hrs we will be working on the body preparation that includes the structuring, filing, drying process of the wood and painting. Installation and final wiring of electronic parts, and the installation of the pickup guard. This includes grounding wires and grounding connections from strings and output jacks and we do not rush it since this is the critical steps and intricate part in assemble of the guitar. And also, we set up the strings heights and adjust intonation, action, and pickup heights. Fine-tuning the neck angle, setting the bridge assembly, and lubricating the string paths are some of the last procedure we perform before hitting that first power chord. Due to the custom nature of our guitars, we cannot accept cancellation after 72 hrs.

To cancel an order, you must email our customer service TEAM at support@thetopguitars.com and they will process your cancellation.

International Orders Terms and Conditions

International Shipping Terms and Conditions Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

Prices: All prices are in U.S. dollars.

Payment: All payments must be received in U.S. dollars.

International Shipping Fees, Import Duties and Taxes: Do not be confused with Government Custom Clearance Fees and EMS Shipment Fee. Our prices do not include customs fees, taxes and tariffs. Customers may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns/Seized or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country's Custom and Import Policies: Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or the order being returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Additionally, when ordering from The Top Guitars, you are considered the importer of record and must comply with all laws and regulations of the country in which you reside and are receiving the goods. Any fees charged to Thetopguitars.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only.

I missed my Delivery, what shall I do?

No worries! Simply call your Local Post Office directly indicated in the notice and then schedule a redelivery or you may pickup your package directly in your Local Post Office.

Please click on the link provided to monitor shipment via online:

1. EMS Worldwide Express Mail Service

2. United States Postal Service ( For USA Customers )

3. Parcel Force ( For UK Customers )

4. ShunFeng Express ( For USA Customers and other Countries )

Upon checking the EMS website, it says Despatch from Sorting Center?

Despatch from Sorting Center - it means that your package has left China and on its was to your country ( port of debarkation ). Tracking notes will be updated as soon as the package will arrive in your country. Rest assured you will receive your package safely and signature is required upon delivery. We have a Fulfillment Department that continuously monitor the shipment of your package just to make sure it is delivered successfully. For more information, you may contact directly your Local Post Office or the EMS Customer Support for the updates of your package.

Please note that we have no control with regards to shipping time and other unlikely events that can hinder shipping speed.

Payment

What Payment Options are Available?

All payments for The Top Guitars Company are processed through PayPal. PayPal accepts Visa, Master Card, American Express, Discover, and PayPal. You can use Debit or Credit Card and you do not need to create a PayPal account and you can checkout directly. PayPal protects your information with unbeatable security.

Have a PayPal account?

You can use it here! Just select "PAYPAL" under payment options in the online shopping cart. Don't have a PayPal account? Sign up here free!

Does it cost money to open a PayPal account?

There's no charge to open a PayPal account and to transfer money from your bank account to your PayPal account. There is also no charge to purchase items using your PayPal account.

Is your online ordering system secure?

Yes, our ordering system is completely secure. We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. We guarantee that every transaction you make will be safe and secure. You can verify the security of our ordering system for yourself.

In Internet Explorer and Netscape browsers, you will see a small image of a padlock in the lower right-hand corner of the browser. In the Firefox and Opera browsers, the padlock image will appear at the end of the address bar. In addition, in all browsers, the web address (URL) will begin "https".

You can also check our third-party verification. These endorsements are checked by independent security-monitoring companies.

The ScanAlert HACKER SAFE endorsement shows that our web site's current security status meets the highest security scanning standards.

You can shop The Top Guitars online with confidence. We have partnered with Paypal, a leading payment gateway since 1998, is the safer, easier way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

All PayPal transactions are covered with 100% protection against unauthorized payments sent from your account.

The company adheres to strict industry standards for payment processing, including:

*128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

*Industry leading encryption hardware and software methods and security protocols to protect customer information.
For additional information regarding the privacy of your sensitive cardholder data, please read the Paypal Privacy Policy.

Certified McAfee Secured Site.

256-Bit Enabled Secure Site SSL by RapidSSL

Website Protection by StopTheHacker

Can I use a credit card with PayPal?

Yes. You can use Visa, MasterCard, Discover, and American Express with PayPal. And also, echecks, Bank transfers and Paypal Balances. Plus, when you pay with PayPal, you don't expose your credit card number to merchants.

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