Let’s Talk About Your Build

To place a custom order, select your preferred specifications and enter any Customization Requirements in the text space provided. Then choose your payment option and complete checkout.

We accept PayPal, bank transfers, and major credit and debit cards, including Visa, Mastercard, American Express, JCB, and other payment methods available during checkout.

Card payments are securely processed through trusted payment providers using encrypted checkout technology. Customers can complete their purchases safely and with confidence.

Estimated shipping transit time is typically 15–30 business days, depending on your location. For custom-built instruments, production time is separate and may vary depending on the build details, materials, and current workload.

Yes, we ship worldwide, including the United States, Canada, Australia, Germany, the Netherlands, Belgium, the United Kingdom, New Zealand, Japan, South Korea, the Philippines, and other international destinations.

Yes. Tracking and insurance are generally included with shipments.

Yes, if applicable. Custom Guitar Atelier does not pay or reimburse import taxes, customs duties, or related fees. Customers are responsible for these charges where required.

Custom Shop orders are generally non-cancellable, non-returnable, and non-refundable because they are built to your requested specifications.

Custom Guitar Atelier is a U.S.-based company, and our custom instruments are manufactured at our production facility in China.

Like many international brands, we combine global component sourcing with specialized manufacturing. Depending on the model and customer’s selected specifications, our instruments may feature premium tonewoods and components from respected manufacturers, including:

• Wilkinson pickups, bridges, and machine heads
• Gotoh Japan bridges, machine heads, and potentiometers
• D’Addario USA strings
• EMG USA pickups
• Seymour Duncan USA pickups
• TV Jones USA pickups
• MEC Germany pickups
• Other premium hardware and carefully selected tonewoods

Not every instrument contains all these components. The exact hardware, electronics, tonewoods, and upgrades depend on the model and specifications selected by the customer.

Each custom instrument is built according to the customer’s approved specifications and undergoes a comprehensive multi-point quality inspection before shipment.

Learn more about our materials, components, and customer experiences:

• What Types of Wood Are Best for an Electric Guitar?

• The Pickups We Use: Built Around Tone, Quality and Player Preference 

• Customer Reviews: Real Stories From Musicians Who Trust Custom Guitar Atelier

No. Shipping charges are non-refundable.

No. Charges for custom setups, pickup swaps, wiring modifications, and other labor-related services are non-refundable.

Unless you request privacy in writing before production begins, we may photograph and use completed instruments for portfolio, website, and marketing purposes.

After your order is received, it enters our review and production process based on the selected specifications. Once completed and shipped, tracking information will be provided when available.

For questions about orders, shipping, returns, or general inquiries, please contact us at:

inquiries@customguitaratelier.com

Custom Guitar Atelier custom-built instruments and certain products may be manufactured, assembled, or fulfilled through our production facilities and partners in China.

Orders are generally shipped from China using EMS (Express Mail Service) and other available carriers, depending on destination, package requirements, and shipping availability.

Once an order has been shipped, customers will receive a shipping confirmation email containing the applicable tracking number and tracking information, where available.

Customers may use the provided tracking number to monitor the progress of their shipment through the carrier’s tracking system.

Tracking updates are subject to carrier scanning procedures and may not update continuously while a shipment is in transit, customs processing, or transfer between carrier networks.

Available shipping carriers may include:

• EMS (Express Mail Service)
• China Post
• USPS
• UPS
• FedEx