Frequently Asked Questions:
What is the guitar made of?
The Top Guitars bodies, necks and fingerboards are all handcrafted from premium tone woods.
Body woods include Alder, Ash, Basswood, Mahogany, various figured Maples, and some other exotic woods.
Neck woods include Maple, Mahogany and some other exotic woods.
Fingerboard woods include Maple, Rosewood, Ebony, and some other exotic woods.
How much set up and adjustment do I have to do when I get my guitar?
All you need are very basic mechanical skills. Your guitar will come 100% assembled and set up in the box. All you will have to do is tune the guitar and possibly make a truss rod adjustment using the truss rod wrench provided.
What tools will I need in order to maintain/adjust my guitar?
You should be able to perform all adjustments with just a number 1 and 2 philips screwdriver, a flat head screwdriver, and various allen wrenches (we provide allen wrenches).
What is the difference between a fixed bridge and a tremolo bridge?
A fixed bridge has significantly fewer moveable parts compared to a tremolo bridge.
If you want to do whammy bar tricks, then you need a tremolo bridge.
If you want a simple guitar that is easier to maintain, then you should consider a fixed bridge.
What scale length should I get?
The Top Guitars offers various scale lengths. You should choose your scale length based on the tuning you plan to use on your instrument.
For guitar, you should choose a relatively shorter scale length (24.75" to 25.50") if you plan to tune your guitar to EADGBE, or something similar.
You should choose a relatively longer scale length (25.50" and above) if you plan to down tune - for example, BEADF#B - or something similar.
How much do your guitars weigh?
Fully assembled, our guitars weigh 6.5 lbs to 9 lbs. This varies slightly depending on the wood type, the components and the size of the body/headstock.
Why are the prices so affordable?
We build all our guitars from scratch at our own factory overseas. We sell all our guitars directly to you (the end user). This means you get factory-direct pricing because there are no 3rd party guitar manufacturers, distributors, dealers, or other middlemen between you and us.
Why Choose The Top Guitars - Custom Guitars?
As one of the first companies to offer affordable guitar customization, The Top Guitars has become a trusted source for custom made guitars.
The Top Guitars was founded in 2005. Since that time, other custom guitar companies have come and gone, trying to offer the quality, customizeability and affordability of a custom made instrument. The fact that The Top Guitars - Custom Guitars has not only survived, but also grown, reflects positively about our business versus some our competitors.
As avid guitar players ourselves, we understand the importance of playability, durability and affordability. The Top Guitars offers instruments that can be enjoyed by both first-time guitar owners and seasoned professionals, without breaking the bank. We love what we do, and we hope that is evident when you receive your The Top Guitars instrument.
Assembled and Set Up.
Components assembly (ex: bridges, pickups, potentiometers, switches, frets, etc.), set up and quality control is done right here in Japan and China.
With all the radical designs, paint colors and custom options, the quality of a instrument is often mistakenly overlooked. By offering precision setups, high-quality components and tone woods, The Top Guitars offers one of the best guitars available in this price range.
Personal Customer Support.
The Top Guitars offers email, phone and social networking options for any questions, comments, or concerns that you may have. As a company dedicated to satisfying customers, we will do what it takes to make your guitar-purchasing experience an easy one.
How long will it take to build and ship a Production Model The Top Guitars instrument?
We build and assemble all of our Production Model Instruments on demand - therefore, Production Model orders are fulfilled in the order in which they were received. These times can vary due to demand and inventory levels, but generally, we are able to ship Production Model Instruments within 20-25 business days of your order/payment.
How long will it take to build and ship a Custom Shop The Top Guitars instrument, or a Semi-Custom The Top Guitars instrument?
We build all of our Custom Shop and Semi-Custom instruments from scratch and on demand - therefore, Custom Shop and Semi-Custom orders are fulfilled in the order in which they were received. These times can vary due to demand and the custom options you choose. Please allow at least 20 - 25 days after your order/payment to receive an update on the status of your Custom Shop order. Please note: this 20 - 25 day time frame does not mean you will receive your instrument within 25 days.
What credit cards do you accept?
We accept Visa, MasterCard and Discover.
I do not have a credit card. Can I pay another way?
Yes, we also accept PayPal, Bill me Later, checks, and money orders.
What is your return and warranty policy?
All The Top Guitars instruments carry a warranty against defects in materials and workmanship to the original owner from the date of purchase. If your guitar shows up with a broken or defective part, don’t sweat it! We will make it right. If for any reason you are dissatisfied with anything you have purchased from us, we want to hear about it. Tell us what the problem is and how we can fix it. Our policy is to make our customers happy.
We have a hassle free return policy and offer full refunds on the instrument as long as we receive it back in good condition.
For full Shipping and Return Policy, visit here: http://thetopguitars.com/terms-and-conditions.html
Custom Shop FAQ
What kind of woods are available?
We stock the following woods: Mahogany, Alder, Ash, and Basswood. Other woods are available at an additional price because we don’t stock it, and we’d have to buy it specially for your custom shop order.
Can you build the neck with the exact thickness and contour I want?
We handcraft all our necks so we cannot offer precise thicknesses and contours. However, we can get reasonably close to what you want if you provide us with all the specifications.
Can you build the guitar or bass with the exact string spacing I want?
Yes. The string spacing at the nut and bridge is your choice. Just let us know what you want.
Do you offer oil finishes?
Yes. We offer tung oil finishes at an additional price. However, we do not warranty tung oil necks because they require maintainance and we cannot control how well the neck is maintained after it leaves our shop.
Do you offer custom inlays?
Yes. We offer custom inlays at an additional price. You just need to send us your inlay design and let us know what kind of material (abalone, mother of pearl, acrylic, etc.) and color (black, white, etc.) you want for the inlays.
What kind of pickups can I choose?
You can choose any brand and model pickup you want. We purchase pickups directly from EMG, Seymour Duncan, Wilkinson, and many others.
Can I send you my pickups, bridge, or other guitar parts to use in my custom order?
No. We do not accept customer-supplied parts in the vast majority of cases. However, if you have an exceedingly rare guitar part that we cannot purchase for you, then we might make an exception and allow you to send us the part and we'll install it in your custom guitar for you.
How much is shipping?
Shipping varies based on your shipping address. Orders shipped to US addresses cost $115.00 (Alaska and Hawaii, too).
Orders shipped to Australia, Asia, New Zealand, Canada, Europe, Great Britain & Northern Ireland, Italy, Norway, and Greece are typically $115.00.
What company will it be shipped with?
We ship most US orders via USPS Standard Post (Ground) via EMS Express and SF Express. Tracking Number is provided to be able to monitor the shipment online and signature is required upon delivery to ensure safety of the package.
How long will will shipping take?
We ship all orders from Beijing, China for Custom Korean Built Guitars and California for Authorized USA Brand Guitars and Custom USA Built Guitars.
Transit times range from 7-10 business days.
The transit times are in addition to the build/assembly/set up time, which may take up to 10 business days depending on demand and inventory levels.
Will I get shipping information?
Yes. As soon as your guitar has passed all Quality Control checks and is boxed up and shipped out, you will get an email notification a tracking number, or delivery confirmation number.
Do you ship to Hawaii and Alaska?
Do you ship internationally?
Customs, Duties, and Taxes
Orders that are shipped to countries like the United States, Canada, Europe, Australia and other countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges, but you may visit www.dutycalculator.com for additional information. Customs policies vary widely from country to country; you should contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please contact your local customs office for further information.