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Authorized Wilkinson Pickups
Save up to $85!!! Back to school sale
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Buy with Confidence!
We put your new instrument through the demanding
10-point inspection below:
Fit & Finish. We visually check your instrument for any scratches, dings, finish flaws or other aesthetic imperfections. We also pay attention to the neck, bridge, tuners and any other part of the guitar that could be a loose or incorrect fit.
Action. We ship our guitars with a target action of 3/32" at the Bass E, 12th fret. Everyone is different. There is no such thing as one perfect setup... it depends on what you want the guitar to feel like.
Buzzes. Nothing drives me nuts more than a buzz. If there's a loose tuner bushing, rattling truss rod or any other similar symptom, we'll find it & fix it.
Neck & Frets. We inspect the neck angle so that your guitar has the appropriate amount of saddle height and a good break angle. If there are any loose or high frets, we will address this problem too.
Relief. Along with the action, neck relief can really make a difference in a guitar's playability. Too little and you can get fret buzz & poor volume. Too much, and your guitar can be uncomfortable, especially in the middle of the neck.
Intonation. Your new guitar should play in tune all the way up the neck. We inspect and adjust the intonation to ensure that you don't have any tuning problems higher up, with and without a capo.
Electronics. If your guitar comes with a pickup system (either from the factory or aftermarket) we will test it before it ships. Poor sound, uneven string balance, and just plain component failure is all checked & corrected so you don't have to fool around with it. If your guitar's system requires a battery inside the guitar, we may remove it prior to shipping.
Strings. We guarantee your guitar will ship with a fresh set of the factory recommended strings on it.
Case integrity. Every once in a while we might find a guitar case with a bad latch or other imperfection. It's our job to correct the bad case.
Test drive! After we complete the above tasks, it's our duty to play your guitar. There's just no substitute ... your guitar must be played to ensure that everything is in tip-top shape.
Can We Help?
Toll-free (888) 577- 8435 or 24/7 LIVE CHAT
We have an expert staff on hand to answer your questions about products, sales, support, orders… you name it! We believe in the timeliness of customer service, and will do everything possible to satisfy our customers.